1.Who are we?

Love and Serve without Boundaries is a Greek non-governmental organization run by volunteers (“we, our, us”). We provide people on the move, refugees, migrants and displaced or homeless Greeks with basic humanitarian aid, hygienic products and food as well as offer various language classes, workshops and a kindergarten.

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At Love and Serve without Boundaries, accessible from www.loveandserveathens.com (our “Website”), one of our main priorities is the privacy of our visitors. We are committed to respect your privacy and rights, regarding any data which we may collect while you visit our website. This Privacy Policy document (“Policy”) explains how information is collected and recorded by Love and Serve without Boundaries and how we use it. By using our website, you hereby consent to our Privacy Policy and agree to its terms.

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Our Website and Services are not intended for people under the age of 18, and we do not knowingly collect data relating to children. We only accept volunteers of 18 years or older.

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At times, we may change this Policy. Please make sure you read our Policy thoroughly and please regularly check for updates which will be indicated at the bottom of this site. Updates to our Policy will only apply to information collected after the date of the change.

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2. How to contact us?

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

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Mail: loveandserveathens@gmail.com

Address: Serifou 2, Athens 112 54

Phone: +21 0223 0889

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3. How do we collect your information?

Information provided by your choice:

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, if you apply for a volunteering role or if you make a donation, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

Information collected automatically: 

Love and Serve without Boundaries follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are part of hosting services' analytics. The information collected by log files may include internet protocol (IP) addresses, device information, name and type of operating system, browser type, Internet Service Provider (ISP), date and time stamp, visited pages on our Website, referring/exit pages, session durations and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

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4. What type of information is collected from you?

Besides the information collected automatically, the information we collect from you may include (e.g. during volunteer recruitment) your:

• name

• email address

• nationality

• date of birth

• gender

• mobile number

• home address

• CV, volunteer experience, profession, hobbies

• references’ contact

• emergency contact

We collect sensitive personal data only with your explicit consent and with a clear reason and need. We will only keep that information for as long as necessary.

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5. How is your information used?

We process your personal data in order to provide our Services to you, such as:

• communicate with you via e-mail on your request

• personalize Website and content

• process donations

• process volunteer applications

• functionality of Website, Website administration

• content management

• internal operations such as research, data analysis, improvement of operation, statistical and user traffic analysis

• disclose or otherwise use your information only where we are required by law

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6. How do we store and access your information?

We take appropriate measures to ensure the security of your data and prevent unauthorized access, disclosure and modification. The Data processing is strictly related to the purposes indicated and only accessible by adequately trained staff, volunteers and contractors.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet or methods of electronic storage are never completely secure. We cannot guarantee the security of information transmitted to our Website, so any transmission is at the user’s own risk.

Your information may be transferred to computers located outside of your state, province, country, or other jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

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7. How long will we keep your information?

We will keep your personal information only as long as it is reasonable and necessary in order to provide our Services to you and fulfill the purposes described in this Policy. The storage duration varies according to the type and use of information. Legally mandated retention periods, pending or potential litigation, our intellectual property or ownership rights, operational directives or needs, and historical archiving define the retention time. When we are no longer legally obliged to keep your information and we do not need it anymore to fulfill the respective purpose, we’ll either remove it from our systems or anonymize it.

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8. What are your rights and how does consent work?

You have a choice about whether or not you receive communications from us. We will not contact you for marketing purposes by email, post, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: loveandserveathens@gmail.com

Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time, consequently meaning that respective Services will be discontinued.

If you are a resident of the European Economic Area or the UK, you have the following data protection rights:

 

• Right to be informed – you have the right to be told how your personal information will be used. We aim to be transparent in clearly showing you how your information may be used in this Privacy Policy.

• Right of access – You have the right to access the personal data we hold about you, to get disclosure regarding the processing and to obtain a copy of the data we keep about you after successfully confirming your identity.

• Right of correction – You have the right to correct any of your personal data we keep that is incorrect.

• Right of erasure – In certain circumstances, you have the right to require us to delete the personal data we keep about you.

• Right of restrict processing – You have the right to require us to stop processing the personal data we keep about you, other than for storage purposes, in certain circumstances if there is disagreement about its accuracy or legitimate usage.

• Right to data portability – to the extent required by the General Data Protection Regulations where we are processing your personal information (1) under your consent, (2) because such processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contact or (3) by automated means, you may ask us to provide it to you—or another service provider—in a machine-readable format.

• Right to objection – You have the right to object to our processing of your personal data.

• Right to lodge a complaint – You have the right to bring a claim before us or your competent data protection authority.

 

To exercise these rights, please send a description of the personal information in question to loveandserveathens@gmail.com. We will respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

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By using our Website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

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9. Third Party Websites

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

 

Our Website may contain links to other online platforms, plug-ins or other applications operated by third parties. We do not control such other sites or applications, and are not responsible for their content, their privacy policies or their use of your information. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, is subject to the third-party site's or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our Website or Services.

We expressly disclaim any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of personal data by third parties. Any information submitted by you directly to these third parties is subject to that third party’s privacy policy.

This Privacy Policy does not cover external websites and we are not responsible for the privacy practices or content of those sites. We encourage you to be aware when you leave our Website or Services and to read the policies of other sites that may collect your personal information.

 

Donations And Third-party Payments

We may pass your information to our third-party service providers, agents subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations).

These third parties have access to your personal information only to perform these specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

YouTube video widget (Google LLC)

YouTube is a video content visualization service provided by Google LLC that allows this Website to incorporate content of this kind on its pages.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

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10. Web Browser Cookies Policy

Like any other website, our Website uses 'cookies'. These cookies are used to store information, including visitors' preferences and the pages on the website that you accessed or visited, on your device’s hard drive. The information is used to optimize the users' experience by customizing our Website content based on visitors' browser type, online traffic flows and/or other information. If you continue without changing your settings within your browser, we’ll assume that you agree to receive all cookies on our Website. However, you can change your cookie settings at any time. We ask for the confirmation of your cookie preferences relating to our Website in the cookie banner on your first visit to our Website.

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Please note that we have no access to or control over cookies that are used by third-parties.

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11. Emails

Emails are not always secure, and they may be intercepted or changed after they have been sent. We do not accept liability for this. The contents of emails reflect their author’s views and not necessarily those of Love and Serve without Boundaries. Please do not send us any financial data through email.

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12. Changes to this Privacy Policy

We reserve the right to make changes to this privacy policy at any time by giving notice to our users on this page. We strongly recommend to check this page often, referring to the date of the last modification listed below.

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Last update: 18th December 2021